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Kitchen service firms give vital input on new tech for technicians

Catering engineer

Kitchen service firms Windy City Equipment and Malachy Parts & Service are working with cloud-based mobile application firm XOi Technologies to create data-driven technology solutions that will help commercial kitchen equipment contractors empower technicians.

Josh Zolin, CEO of Windy City Equipment and Rich Malachy, CEO of Malachy Parts & Service have both leant their expertise to the project, which will see the launch of enhanced tools for foodservice contractors and engineers.

“Until now, commercial food equipment professionals haven’t had a technology solution designed specifically for the workflows and pain points they encounter every day,” said Zolin.

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“XOi’s new kitchen equipment-focused technology opens opportunities for forward-thinking contractors to transform their companies and offer unparalleled customer experience.”

XOi’s comprehensive new kitchen equipment-specific starter packs include training videos created by Zolin and Malachy as well as automated workflows and access to XOi’s smart knowledge base and live remote support capabilities.

“XOi’s knowledge base has proven to be an essential resource for contractors and technicians in HVAC, plumbing, electrical and other field services,” Malachy said. “Josh and I want to reach the contractors we work with on a daily basis so they can take full advantage of XOi’s database and other tools for building efficiency and growing your business.”

XOi’s commercial kitchen equipment features offer tools that allow contractors to provide more efficient training and get new techs on the job faster; set their company apart from the competition; increase revenue; decrease expenses; and deliver superior customer experience.

Aaron Salow, founder and CEO of XOi founder, said: “Josh and Rich are two of the most knowledgeable experts in the field, and their contributions to XOi’s enhanced tools for food service contractors and technicians have been invaluable.

“Their passion for helping commercial kitchen equipment professionals is evident in everything they do, including the powerful new technology options we’re making available.”

Tags : Malachy Parts & Serviceservicewindy city equipmentXOi Technologies
Andrew Seymour

The author Andrew Seymour

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