Windy City Equipment, which specializes in the repair of all commercial kitchen equipment, has announced extensive customer support measures to support its partners during the coronavirus outbreak.
With many restaurants and other foodservice establishments struggling during COVID-19 lockdown measures, the repair specialist is putting customers first.
“As much as I care about my business and my team, right now is when our customers need us the most,” said Josh Zolin, CEO. “We need to put ourselves in their shoes and understand what their needs are even before they do.”
The company has adopted a number of CDC-recommended procedures in order to protect its customers and staff.
These include online diagnosis appointments to avoid face-to-face meetings; releasing the entire Windy City Equipment library of video tutorials on YouTube; and waiving weekend overtime rates.
Additionally, the company will offer a free service day for customers, on an as yet unannounced date.
When asked about the cost of offering these services, CEO Josh Zolin said: “The cost of doing nothing is much more… If my customers don’t survive, neither does WCE. We are all in this together.”
WCE operates in Phoenix, Tucson and Houston.