Parts Town today unveiled the refreshed launch oftechtown, its online community for foodservice technicians in the industry.
The initial version of techtown launched three years ago and provides engineers with a forum to ask questions and share information, as well as access sevrice resources.
Features of the new community include a forum for users to interact and share advice from the field, including uploading video and photos to the community, and a messaging capability to connect directly with other techtown members.
It also includes a points program that rewards users with points for sharing their knowledge and asking questions. The points can then be redeemed for physical rewards.
Plans are afoot to enhance the service further by introducing the ability to create private groups to share information with only those who need it, giving service companies the opportunity to create a small community just for their own tech.
“We’ve updated techtown to provide hard-working service technicians in the foodservice equipment industry with a best-in-class resource to learn from one another and share information, improving the ability in the field to get foodservice equipment up and running faster,” said Steve Snower, CEO of Parts Town.
“We are always looking to do more to support service companies and their technicians in the field to make their tough jobs easier. Techtown is another resource they can use in addition to the extensive resources available at partstown.com and on the Parts Town App.”
Techtown can also house content that manufacturers want to share with service companies that repair their equipment.
“Techtown gives manufacturers another opportunity to quickly get information in the hands of technicians that keep their equipment running smoothly,” Snower continued.