Rational is increasing the outreach and service it provides to some of its most important clients with the appointment of Justin Harkey as vice president of key accounts for North America.
Based in the Chicago area, Harkey will oversee the Rational national and regional key account teams across the US, Canada and Mexico.
Since joining the company two years ago, Harkey has risen from the role of director of key accounts for North America to senior director of key regional accounts, to his new title as vice president of key accounts.
He has more than 17 years of experience in foodservice and lodging, including over a decade in restaurant and hotel group operations.
Most recently, he held executive roles at Intercontinental Hotels Group in Atlanta and First Hospitality Group in Chicago.
Harkey will guide the key account organization as it advances relationships, accessibility and outreach to multi-unit customers in the foodservice, lodging, grocery and convenience retailing industries.
He will continue to serve as the lodging industry expert for Rational North America, with his in-depth understanding of the challenges and opportunities facing hotels, motels, resorts and independent inns in a demanding market.
“We are excited to welcome Justin to the executive leadership team and look forward to him developing innovative new sales strategies as he delivers counsel and culinary solutions to our key accounts,” said Markus Glueck, executive vice president of Rational North America.
“With the right team, we are able to provide our customers with the most innovative solutions and hands-on service, as we position our own organization for sustainable growth.”
“I have dedicated years to listening to and understanding the challenges our customers face, and providing culinary solutions that optimize their business and build their brands,” Harkey said. “Now it is my goal to convey this market knowledge to our America key account team as we elevate the level of service we deliver.”