Carlos Villafane, a certified technician from Tek Express in New York, has been named as Rational’s technician of the quarter.
Rational said that Villafane was a creative installer, known for finding ways to make installations fit into tiny New York City kitchen spaces, while also meeting Rational guidelines.
The company said that his background in diagnostics and mechanics has fueled his success in the industry, while his passion for the field has proven to be a constant driving force behind his tangible and problem-solving abilities.
Villafane boasts certifications from refrigeration to appliance and control, and regularly supports Rational at trade shows in the New York area.
The company added: “He lays a foundation of reliability and trust in an environment fueled by variables and spontaneity. Our success and strong presence at trade shows can be partially attributed to our Rational certified service representatives and technicians.”
On being named technician of the quarter, Villafane gave the following four tips for success:
Pay attention to your training – Make use of this time to ask meaningful questions, and grow accustomed to the combi oven. There is no such thing as a wrong question, or asking too many questions!
Build trust with your clients – Be prepared when repairing a SelfCookingCenter. Your professionalism and readiness will show customers that you are a trustworthy and reliable partner. This will strengthen your brand‘s image and prove to be an exponential factor in building customer loyalty.
Have patience – Kitchen equipment can be complicated; do not apply cookie cutter fixes to service calls for the RATIONAL unit. Being patient means understanding the issue/how it occurred, applying the proper repair procedures and planning/educating preventative controls for the future.
Practice makes perfect – Understanding the mechanics and complexity of the SelfCookingCenter® is an accomplishment in itself. When you are starting off, it will take some time to grow accustomed to operations, and you will experience an abundance of practical knowledge. As time progresses, this knowledge will pay off, and it will be extremely rewarding.