Pizza Hut USA has selected Medallia as its customer experience platform of choice in a move aimed at improving its engagement with customers.
The quick service restaurant chain has selected Medallia to reimagine customer experience and improve the journey customers have with its brand.
“We’re obsessed with delivering an experience for our customers where they feel happy, valued and cared for. By partnering with Medallia and using their world-class experience management platform, our teams will be better equipped than ever to deliver on this promise,” explained Paul Brandt, vice president of customer experience, Pizza Hut USA.
Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results.
“We are excited to see a major brand like Pizza Hut driving innovation to deliver a world-class experience by engaging customers and employees in real-time,” said Susan Lubbers, general manager, restaurant and foodservice vertical for Medallia.