OEM parts distributor, Parts Town, has launched a new search tool which streamlines the search and order process for buying replacement parts for commercial kitchen equipment.
Its ‘Serial Number Lookup’ feature uses model serial numbers from foodservice equipment manufacturers resulting in a faster, more accurate experience for customers and improved top and bottom line for manufacturers.
It allows users to enter the specific serial number of an equipment model and view only the OEM replacement parts needed for the that specific piece of equipment.
Manufacturers will benefit from increased OEM parts sales, higher equipment uptime and engaging in fewer technical support calls to assist customers in finding the appropriate parts.
Steve Snower, CEO at Parts Town, said: “Parts Town is dedicated to providing our manufacturer partners and our customers with the lasts technological advancements in a way that makes sense for their operations and directly addresses a need.
“Serial Number Lookup is our latest innovation that revolutionizes replacement parts distribution by ensuring easy, accurate parts identification and eliminates the unnecessary downtime associated with ordering the wrong part.”
The new tool will also provide users with the current warranty information for their piece of equipment, which further supports service companies, manufacturers, and end-users.
The company said that innovation and company culture are at the core of its consistent growth of more than 20% over each of the last 15 years, including more than 35% in 2018.
Snower said: “This is the first of a series of breakthrough innovations that we plan to launch in the coming year, following a major enhancement to our e-commerce infrastructure. We are incredibly excited about the wave of innovation that’s coming.”
Brands participating in the Parts Town Serial Number Lookup tool include: APW Wyott, Bakers Pride, Blodgett, Duke, Henny Penny, Hussmann, MagiKitch-‘n, Ovention, Perfect Fry Company, Perlick, Pitco, Southbend Range and Tri-Star Manufacturing.
Parts Town is a leading distributor of original equipment manufacturer foodservice equipment parts. In 2018, the company acquired competitors Parts Express and 3Wire.