Papa John’s has appointed Jim Norberg as its new chief restaurant operations officer.
In his new role, the veteran of the quick service restaurant industry will oversee the operations of Papa John’s corporate and franchise restaurants in North America.
Norberg joins Papa John’s after almost 30 years at McDonalds, where he most recently served as executive vice president and chief operating officer, where he managed operations for 14,000 U.S. restaurants.
Steve Ritchie, CEO of Papa John’s said: “Jim has an impressive growth track record, as well as deep-rooted QSR industry knowledge and expertise, making him a welcome addition to our talented leadership team.
“Jim is a seasoned expert whose depth and understanding of restaurant operations and the guest experience will help propel our brand forward and position us for continued success.”
As Chief Restaurant Operations Officer, Norberg will lead the company’s operations excellence team to drive continuous efficiency improvements and deliver sustainable year-over-year increases in sales, customer satisfaction and profit margins for the brand across both its corporate and franchise restaurants.
On joining the company, he said: “I am thrilled to be joining such a strong and talented leadership team and the Papa John’s family.”
“This is a once-in-a-lifetime opportunity and I look forward to helping move the brand forward and contribute to the success of our differentiated ‘BETTER INGREDIENTS. BETTER PIZZA.’ brand value proposition.”