National Restaurant Association offers Covid-19 conflict de-escalation training for hospitality workers


The National Restaurant Association’s ServSafe is offering hospitality staff a Covid-19 conflict de-escalation training course, it announced.

The training provides specific actions workers can take to de-escalate difficult situations, with one course for restaurant staff and another for hotel employees.

“The feedback we’ve gotten from restaurants and hotels is that they continue to face scenarios where difficult situations arise around adherence to new processes and procedures,” said Sherman Brown, executive vice president of training and certification for the National Restaurant Association.

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“These new modules,” he continued, “offer hotel and restaurant employees guidance on how to reduce tensions and promote a safe environment while maintaining the spirit of hospitality.”

The training videos provides best practices to use in the complex situations arising from social distancing changes and mask requirements.

The restaurant training module is now available with the suite of free Covid-19 training videos on the ServSafe website.

Tags : coronavirusCOVID-19National Restaurant Associationtraining
Sam Lewis

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